tk1991's Privacy Policy

1 Introduction and Scope

tk1991 gives the highest importance to the privacy of its users' personal information. This privacy policy is designed primarily for Bangladeshi users and applies to all information collected through tk1991's website, mobile application, and other related services.

By starting to use our services, you are considered to have agreed to the terms described in this policy. This policy is an integral part of the Terms and Conditions. tk1991's services are intended only for individuals aged 21 and above.

2 Methods of Information Collection

tk1991 collects your information in the following ways:

2.1 During Registration and Account Creation

When you open an account at tk1991, you are required to provide your name, date of birth, mobile number, email address, and necessary payment-related information. This information is used for account verification and identity confirmation.

2.2 Automatic Information Collection

Information about your device, browser, IP address, browsing patterns, and session data may be collected automatically. Cookies and similar tracking technologies are used to improve the website experience.

2.3 Transaction-Related Information

Records of transactions during deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer are stored. This information is used for account security and fraud prevention.

3 Purpose of Information Use

The collected information is used for the following purposes:

• Completing account registration and identity verification
• Managing deposits, withdrawals, and other financial transactions
• Providing customer support — via 24/7 live chat and email
• Managing bonuses, cashback, and VIP benefits
• Preventing fraud, money laundering, and other illegal activities
• Ensuring platform security and stability
• Maintaining a responsible gaming environment
• Improving services and enhancing user experience

4 Information Security Measures

tk1991 uses industry-standard technical and administrative measures to protect your information. All data exchanged between your browser and our servers is secured through SSL (Secure Socket Layer) encryption. Personal and financial information is stored in secure databases where unauthorised access is prohibited.

Passwords and other sensitive account-related information are stored in encrypted form. Third-party system access is limited and controlled. Continuous monitoring is active to detect security threats.

4.1 User Responsibilities

To keep your account secure, tk1991 advises using a strong password and not sharing your login details with anyone. If you notice any suspicious activity, contact our support team immediately.

5 Information Disclosure and Third Parties

tk1991 does not sell or rent any user's personal information to third parties. However, information may be disclosed in a limited manner in the following circumstances:

• Payment processors — to complete transactions
• Technology service providers — who assist in operating tk1991's services
• Law enforcement agencies — due to legal obligations
• Fraud and scam prevention organisations — to ensure security

Confidentiality agreements are in place with third parties with whom information is shared. They may only use the information for specified purposes and within defined limits.

6 Cookie Policy

Cookies and similar tracking technologies are used on the tk1991 website. Cookies are small text files stored on your device that help personalise your browsing experience.

6.1 Use of Cookies

• Remembering account login status and managing sessions
• Saving language and preference settings
• Analysing website performance and traffic
• Detecting security threats

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, this may limit some functionality of the website. All major browsers provide cookie management settings.

7 Data Retention Period

tk1991 retains user information only for as long as it is necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, some information may be retained for a specified period for certain legal reasons.

Once the retention period has passed or the need for retention ends, data is securely deleted or deactivated. Financial transaction records are generally retained for a longer period as part of legal and regulatory requirements.

8 User Rights

As a tk1991 user, you have the following rights:

8.1 Right to Access Information

You may request to view the personal information stored in your account at any time. tk1991 will fulfil this request within a reasonable time.

8.2 Right to Correct Information

If there is any error or incompleteness in your information, you may request a correction. Some information can be updated directly from account settings; for complex changes, contact the support team.

8.3 Right to Close Account

If you wish to stop using tk1991's services, you may request account closure. However, some information will be retained for a specified period for legal and regulatory reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. This option is available through account settings or via the support team.

9 Protection of Minors

tk1991 strictly follows a 21+ age policy. Information is not knowingly collected from anyone under the age of 21. If a problem is found in verifying a user's age, the account will be suspended immediately and the relevant information will be deleted.

For more information on responsible gaming, we encourage you to read our Responsible Gaming page, which contains details on protection tools and how to set limits.

10 Policy Changes and Updates

tk1991 reserves the right to change this privacy policy as needed. In the case of significant changes, users will be notified by email or via a notice on the site. Continued use of the site after changes will be considered acceptance of the new policy.

For other matters related to this policy, such as general terms of use, visit our Terms and Conditions page. To learn more about our services, team, and purpose, visit our About Us page.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, contact the tk1991 support team. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

• Live Chat: Contact us directly from any page on the site
• Email: [email protected]

We aim to respond to all complaints within a reasonable time. For general questions, you will also find detailed answers on our FAQ page.