FAQ
tk1991 FAQ — Account, Deposit and Security
From login issues to bKash deposits, live dealer games and responsible gaming — clear and detailed answers to the most frequently asked questions about tk1991, all on one page.
Member Account
Live Dealer Games
Security
Deposit
Responsible Gaming
This page organises the most frequently asked questions from new and regular tk1991 members into five sections: managing your member account, live dealer game rules, responsible gaming steps, account security and deposit methods. Whether you are having trouble with tk1991 login or want to know about responsible gaming guidelines, find quick answers in the Q&A below.
Table of Contents
Section One
Member Account
First, check that you have entered your username and password correctly — make sure Caps Lock is off. Clear your browser cache and cookies, then try again. If the problem continues, go to the tk1991 login page and use the password reset option, or contact us via live chat.
Click the "Forgot your password?" option on the tk1991 login page. Enter your registered mobile number or email and you will receive an OTP — use it to set a new password. Do not share the OTP with anyone. The whole process usually takes a few minutes.
No. Under tk1991's rules, each member may hold only one account. If multiple accounts are found, any or all of them may be suspended and any accumulated bonuses may be cancelled. Please read the Terms and Conditions page for details.
Log in and go to Profile Settings. You can change your mobile number and email there — OTP verification is required for any change. For important updates, you can also contact the tk1991 support team via live chat and they will assist you promptly.
To register you need an active mobile number, an email address and a strong password. You must be 21 years of age or older. Enter all details accurately — your identity will be verified at the time of withdrawal, so incorrect information may cause problems later.
Section Two
Live Dealer Games
In Baccarat you bet on whether the Player or the Banker will win. The side closest to 9 points in each hand wins. In tk1991's HRG Live section you will find multiple Baccarat tables from Evolution and Pragmatic Play Live, where support in Bengali is also available.
In Roulette a wheel is spun and the number where the ball lands is the result. You can bet on a specific number, a colour (red/black), odd/even, or a range of numbers. tk1991 offers both European and Immersive Roulette.
In live dealer games, a real dealer runs the game via live video stream from an actual studio. You can see real cards and wheels from home and play at the same table as other players. A stable internet connection makes for a smooth experience.
Yes, JILI's TeenPatti Joker and Teen Patti 20-20 are available at tk1991. In Teen Patti the best three-card combination wins. Andar Bahar is a fast-paced card game — a joker card is dealt and you predict whether the next matching card falls on the Andar or Bahar side. Both games are popular among Bangladeshi players.
Yes, all tk1991 live casino games work on both mobile browsers and the app. They stream smoothly on both Android and iOS devices. Use Wi-Fi or a stable 4G connection for the best experience. Downloading the tk1991 App gives you even easier access.
Section Three
Responsible Gaming
Yes. tk1991 lets members set a daily, weekly or monthly deposit limit for themselves. Lowering the limit takes effect immediately, but increasing it requires a waiting period — which helps avoid overspending. See the responsible gaming page for details.
Some warning signs are: repeatedly playing to try to recover lost money, betting with money needed for everyday expenses, hiding the amount you gamble from family, and feeling restless when you are not playing. If you notice these feelings, take a break and seek support.
A cooling-off period temporarily suspends betting on your account for a set time. Self-exclusion deactivates your account for a longer period. To activate either option, go to Account Settings or contact us via live chat — the tk1991 support team is available 24/7 to help with this.
Talk to a family member or a trusted friend, and if needed, seek advice from a mental health professional. tk1991 always encourages responsible gaming and offers members account restrictions or breaks as needed. Remember, this site is for ages 21+ only.
Section Four
Account Security
Yes. tk1991 uses SSL encryption to protect all data — meaning your password, payment details and personal information are not accessible to third parties. The Privacy Policy page explains in detail how information is collected and used.
Change your password immediately and report the matter to tk1991 via live chat. The support team will quickly review your account activity and take the necessary steps. If you notice any suspicious transactions, report them right away — the sooner the better.
A strong password should be at least 10 characters long and ideally combine lowercase letters, uppercase letters, numbers and special characters (for example, Tk@1991secure#). Use a separate password for your tk1991 account rather than reusing a password from another site.
Absolutely not. No tk1991 representative will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for these, they are a fraudster — ignore the call or message immediately and contact the real support team via live chat.
tk1991 does not sell users' personal information to third parties for marketing purposes. Information is shared only with partners who need it for payment processing and service operations. Please read the Privacy Policy for full details.
Section Five
Deposit
tk1991 accepts deposits via four methods: bKash, Nagad, Rocket and bank transfer. Major Bangladeshi banks — such as Dutch-Bangla Bank, BRAC Bank and Islami Bank — generally work for bank transfers. The minimum deposit for all methods is ৳300.
The minimum deposit at tk1991 is ৳300, which is the same for all methods. Once you deposit this amount you can start playing any game, including the Slots section. Many slot games allow very low bet sizes, so ৳300 can go a long way.
tk1991 does not charge any additional fees on deposits from its side. However, your mobile banking service (bKash, Nagad or Rocket) may apply its own transaction fees — check directly with that service for details. Bank transfers are also subject to the bank's own policies.
Log in and go to the Cashier or Deposit option, then select bKash as your method. Send the money to the tk1991 number shown and submit the transaction ID on the portal. Once approved, your balance will be updated quickly. Contact live chat if you have any issues.
Deposits are usually credited within a few minutes. Occasionally server load or network issues may cause a slight delay. If more than 30 minutes have passed and the money has not arrived, contact live chat with a screenshot of the transaction — the support team will verify and resolve it promptly.
Have more questions?
If you can't find your answer on this page, the tk1991 support team is available in both Bengali and English, seven days a week, 24 hours a day.